Refund policy
We want you to be completely happy with your gear. If you change your mind, you can return an item within 7 days of delivery, as long as it meets the conditions below.
Free return pickup
Returns within the UAE are free. Email us at hello@bluewave.fishing with your order number and the item you'd like to return, and we'll send a courier to collect it at no cost.
Return conditions
Because our gear comes straight from the authorised distributor, we can only accept items that can be resold as new:
- Items must be completely unused and returned in their original factory box, with all packaging, tags, manuals and accessories.
- Reels must not have been spooled with line or used in any way.
- Rods and reels must show no signs of use in water (no salt, sand or line marks).
Items that have been used or are not in their original factory box can't be returned.
Items we can't accept for return
- Fishing line or braid that has been cut or spooled
- Hooks, jigs and lures taken out of their packaging or used
- For hygiene reasons: masks, snorkels, mouthpieces, wetsuits, socks and gloves once opened or tried on
- Items damaged through misuse, accidents or normal wear and tear
Damaged, faulty or wrong items
If your order arrives damaged, faulty or isn't what you ordered, contact us within 48 hours of delivery with photos and we'll replace or refund it at no cost to you.
Refunds
Once we receive and check your return, we'll email you to confirm. Approved refunds go back to your original payment method, usually within 5–10 business days depending on your bank.
Exchanges
Need a different size or model? Return the original (unused, in its factory box) and place a new order. It's the fastest way to get the right gear to you.
Warranty
Everything we sell is genuine and covered by the manufacturer's warranty against manufacturing defects. If a product has a manufacturing defect, email us at hello@bluewave.fishing with your order number, photos and a short description. We'll register the claim with the authorised distributor, and a confirmed defective item will be replaced free of charge.
The warranty doesn't cover:
- Rods broken by casting, impact, high-sticking, accidents or misuse
- Damage from saltwater, sand, lack of maintenance or normal wear and tear
Servicing of high-end reels can be arranged through approved service agents in the UAE at the agent's rates.
Questions? Email hello@bluewave.fishing.